PolicIES

Recent update: 1st of June, 2026

CONTACTING ENDORPHIN.ES:

If you have any questions about our policies, complaints or missed something, please contact us at: support @ endorphin.es or CONTACT form on our website.

ENDORPHIN.ES

operating under the business name:

Furth Barcelona S.L,

VAT ID: ES B66836487

C. de Caldes d'Estrac, 24

08302 Mataró (Barcelona)

Spain

SHIPPING POLICY / TERMS OF SERVICE

Please take a moment to review our shipping policy to understand how your order will be processed and delivered.

1. Processing Time:

We aim to process and ship orders as quickly as possible. Please allow up to 2–3 business days for your order to be processed and shipped. Orders are usually processed and shipped twice a week, excluding weekends and Spanish or international public holidays.

2. Shipping Methods:

We offer shipping options for domestic, EU, and international orders, including express courier services such as UPS / FedEx and tracked International Post by Correos Spain where available.

Shipping times may vary depending on destination, carrier, customs procedures, and the selected shipping method. Delivery estimates are not guaranteed delivery dates.

3. Delivery address:

You may use any residential or workplace address where the carrier can hand over the parcel personally. This does not include: military addresses and certain restricted areas.

4. Shipping Rates:

Shipping costs are calculated during checkout based on destination, order weight, and selected shipping method. The shipping cost will be shown before the order is completed.

5. Customs and Import Taxes:

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees, and local handling charges may apply in the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customers are responsible for checking applicable import rules, duties, taxes, and customs requirements before placing an order.

We cannot mark orders as “gift”, declare a lower value, or provide false customs information.

If a shipment is refused, unclaimed, returned due to unpaid customs duties or taxes, or returned due to incorrect/incomplete address information provided by the customer, all related costs may be deducted from any refund. This includes original shipping, return shipping, customs charges, brokerage fees, storage fees, and carrier handling fees.

If a refused or unclaimed shipment is abandoned, destroyed, or not returned to us by the carrier or customs authority, no refund will be issued unless and until the goods are returned to us in resellable condition.

International orders including USA typically face customs duties.

USA: as of 29 August 2025 the United States Customs and Border Protection (CBP) ended the ‘de minimis’ exemption (under which packages under US $800 entered duty-free). The legal basis is the Executive Order 14257 (and related IEEPA-based orders) which set a minimum duty for imports from the European Union. USA orders may be subject to import duties, tariffs, customs brokerage fees, and handling charges. These charges are determined by US customs authorities and carriers and are the responsibility of the customer.

EU: VAT will be added to orders accordingly to a certain country. % of VAT applied according to the internal regulations of country of the customer in application one stop shop (ventanilla unica) UOSS register in Spain 202303583640004Y

EU orders with VAT number:

Intra-EU VIES verified/validated VAT number owners (all EU countries except Spain). If you have a VIES Intra-EU validated VAT number - proceed with the order as is with payment of VAT and stating all your company details in the INFO/COMMENT section during the checkout. Important: after the order was made we kindly ask you to write us to info @ endorphin.es or CONTACT form duplicating your order number, company billing/shipping data and VAT number details. Those orders need additional procedure and in reply within a 5 working days after the order processed and shipped - we will send you an updated reverse-charge invoice where applicable subject to successful VIES validation and correct business billing details and will refund you VAT for your order using original payment method. Unfortunately store engine doesn’t allow us to automatically verify your VAT number.

6. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with invoice and tracking number where available.

Please allow some time for tracking information to become active.

Depending on the shipping carrier you may track the packages at the following links:

International Post (by Correos Spain): https://www.correos.es/es/es/herramientas/localizador/envios

DHL Express: https://www.dhl.com

UPS: https://www.ups.com/track

FedEx: https://www.fedex.com/en-us/tracking.html

7. Undeliverable, Refused or Unclaimed Packages:

If a package is undeliverable, refused, not collected from a carrier or pickup location, or returned due to incorrect address details provided by the customer, the customer is responsible for all associated shipping, return shipping, customs, brokerage, and carrier handling costs.

A refused or unclaimed package does not automatically constitute a valid withdrawal request unless the customer has clearly notified us of the withdrawal where required by applicable law.

8. Minimum order quantity

Please understand that minumum order quantity is 90 EUR. We have a small team and that allows us to concentrate on important stuff.

9. Contact Us:

If you have any questions or concerns about your order, please feel free to contact our customer support team at: support @ endorphin.es or CONTACT form on our website.

RETURN POLICY

Please read this return policy carefully before placing an order.

This policy does not affect statutory consumer rights under applicable law.

We encourage customers to contact us before purchasing if they are unsure about product compatibility, features, or suitability.

1. EU / EEA / UK Consumer Right of Withdrawal

Consumers located in the European Union, EEA, or United Kingdom have the right to withdraw from an online purchase within 14 days of receiving the goods without giving any reason, where this right is provided by applicable consumer law.

To exercise the right of withdrawal, EU / EEA / UK consumers may use our Model Withdrawal Form within 14 days of receiving the order, or notify us by contacting support @ endorphin.es or using the contact form on our website.

The customer is responsible for return shipping costs unless otherwise required by applicable law.

2. Customers Outside the EU / EEA / UK

For customers located outside the EU, EEA, and United Kingdom, change-of-mind returns are not accepted unless expressly approved by ENDORPHIN.ES in writing.

This does not affect any rights the customer may have under mandatory applicable law or in case of defective, damaged, or incorrect items.

3. Business, Dealer and VAT-Exempt Orders

Business-to-business orders, dealer orders, distributor orders, wholesale orders, manual invoice orders, and intra-EU VAT-exempt business purchases are final and are not eligible for change-of-mind returns unless expressly agreed by Endorphin.es in writing.

This does not affect rights related to defective, incorrect, or non-conforming goods where applicable law provides such rights.

4. Return Condition

Products must be returned in the same condition in which they were received, with all accessories, manuals, cables, packaging, and included materials.

We may reduce the refund if the product shows signs of use beyond what is necessary to inspect the item. This includes, but is not limited to, installation marks, rack rash, scratches, missing accessories, damaged packaging, signs of abuse, or any condition that reduces the resale value of the product.

For products showing signs of use, wear, missing accessories, or damaged packaging, deductions typically start from 15% and may be higher depending on the condition of the returned item.

In cases of excessive wear, damage, alteration, misuse, or missing essential parts, the refund may be reduced significantly or refused where permitted by applicable law.

5. Return Process

To initiate a return, please contact support @ endorphin.es or use the contact form on our website.

Please include your order number. You may include the reason for return.

Once we receive your request, we will provide return instructions and an RMA number. Returns must include the RMA number and must be shipped using a tracked shipping method.

Returns sent without prior authorization or without an RMA number may be refused or returned to sender at the customer’s expense.

The customer is responsible for safely packing the item. The customer bears the risk of loss or damage during return shipping until the returned goods are received by us, unless otherwise required by applicable law.

6. Refunds

Refunds will be processed after we receive and inspect the returned goods, or after we receive valid proof of return shipment where required by applicable law.

For statutory consumer withdrawal, refunds will be made within the period required by applicable law.

Where required by law, we will refund the product price and the standard outbound delivery cost paid at the time of purchase. Premium, express, upgraded shipping options, customs duties, import taxes, brokerage fees, and return shipping costs are not refundable unless required by applicable law.

Refunds will be issued to the original payment method used for the purchase.

7. Refused, Unclaimed or Customs-Returned Orders

If an order is refused, unclaimed, returned due to unpaid customs duties or taxes, or returned because of incorrect or incomplete address information provided by the customer, the order will be treated as a customer-caused return.

All related costs may be deducted from the refund, including original shipping, return shipping, customs charges, brokerage fees, storage fees, and carrier handling fees.

If the parcel is not returned to us, or is returned damaged due to refusal, non-collection, customs storage, or carrier handling, the refund may be reduced or refused where permitted by applicable law.

8. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support @ endorphin.es with your order number, a description of the issue, and photos or video where relevant.

We will provide instructions on how to proceed.

For confirmed defective or incorrect items, we will repair, replace, or refund the item as required by applicable law.

COMPLAINTS

In accordance with Spanish consumer regulations, Furth Barcelona, S.L. (doing business as ENDORPHIN.ES ®) provides official complaint forms (Hojas de Quejas y Reclamaciones) to consumers.

Customers may download the official complaint form here.

Once completed, the form can be sent to:

support @ endorphin.es

Furth Barcelona, S.L. will review and respond to the complaint within the legally established timeframe.

Company details:

Furth Barcelona S.L.
C. Caldes d'Estrac 24
08302 Mataró (Barcelona)
Spain
CIF/NIF: B66836487

If the consumer is not satisfied with the response, they may contact the relevant consumer authority.

WARRANTY

This warranty section does not affect statutory consumer rights under applicable law.

1. Legal Guarantee for Consumers

Consumers may have statutory legal guarantee rights under applicable consumer protection laws.

For consumers in the European Union, goods are covered by a minimum legal guarantee for non-conforming goods. In Spain, the mandatory legal guarantee for consumer goods is 3 years from delivery.

The legal guarantee applies where the product is defective, not as described, or does not function as advertised.

2. Commercial Warranty

In addition to statutory rights, ENDORPHIN.ES provides a 1-year commercial warranty from the date of purchase against manufacturing defects and functional deficiencies under normal use.

This commercial warranty applies worldwide unless otherwise stated and does not replace or limit any statutory legal guarantee rights.

3. Warranty Exclusions

The warranty does not apply to:

damage caused by misuse, negligence, or improper handling;
mechanical damage caused by dropping, impact, excessive force, or careless treatment;
damage caused by liquids, powders, dust, or foreign objects entering the device;
heat damage caused by overexposure to sunlight, heating, or extreme temperatures;
electrical damage caused by improper connection, incorrect power supply, reverse polarity, overvoltage, or incompatible equipment;
unauthorized modification, repair, opening, or alteration of the product;
cosmetic wear, scratches, rack rash, or normal wear and tear.

4. Warranty Service

Please contact us before sending any product for service. Unauthorized shipments may be refused or returned to sender.

We may repair or replace the product at our discretion, unless applicable law requires a specific remedy.

For confirmed defects covered by statutory consumer rights, shipping costs will be handled as required by applicable law.

For commercial warranty service, non-EU service, B2B service, or cases where no defect is found, the customer may be responsible for shipping costs, customs duties, taxes, and carrier fees.

PRIVACY POLICY

At ENDORPHIN.ES, operating under the business name Furth Barcelona S.L, located at C. Caldes d’Estrac 24, 08302, Mataró (Barcelona), Spain, we are committed to safeguarding your privacy. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website.

1. Information We Collect:

We may collect personal information, including your name, address, email address, and payment details when you make a purchase or sign up for our newsletter. We use secure methods to gather and store this data, ensuring your privacy and security.

2. How We Use Your Information:

We use your personal information to process orders, provide customer support, and inform you about our latest products and promotions. Your information helps us enhance your shopping experience and improve our services.

3. Sharing Your Information:

We do not sell, trade, or share your personal information with third parties, except for the purpose of fulfilling your orders (e.g., sharing your address with our shipping partners). We ensure that these partners uphold the same privacy standards we do.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is encrypted and stored securely.

5. Your Rights:

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at: support @ endorphin.es or CONTACT form on our website.

6. Cookies:

We use cookies and similar technologies on our website.

Some cookies are necessary for the website and online store to function properly, including security, shopping cart, checkout, and basic site operation. These cookies do not require consent.

We may also use optional cookies for analytics, performance measurement, and site improvement. These optional cookies are only used where permitted by law and, where required, after the visitor has given consent through our cookie banner.

Visitors can accept, reject, or manage non-essential cookies through the cookie banner or cookie preferences tool available on our website. Consent can be changed or withdrawn at any time where this option is available.

If cookies are disabled or rejected, some website features may not function properly.

7. Updates to Privacy Policy:

We may update our privacy policy to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.

By using our website, you consent to the terms outlined in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us at: support @ endorphin.es or CONTACT form on our website.

Thank you for choosing ENDORPHIN.ES for your shopping needs. Your privacy is important to us, and we are dedicated to protecting it.

Sincerely,